Shipping policy
SHIPPING POLICY
Last updated: 14 September 2026
NORTH ASCENT currently delivers to eligible addresses within the United Kingdom and the United States.
UNITED KINGDOM DELIVERY
• Orders below £50: £4.99 Standard UK Delivery
• Orders of £50 or more: Free Standard UK Delivery
The free-delivery threshold is calculated after discounts have been applied.
UNITED STATES DELIVERY
Standard and express delivery options may be available for eligible products. Available services, estimated delivery times and charges will be displayed at checkout.
Express delivery may require a customer telephone number for the carrier.
PROCESSING AND DELIVERY
NORTH ASCENT products are made to order. Production and delivery estimates are displayed at checkout where available.
Orders containing different products may be produced or dispatched separately and could arrive in more than one parcel. You will not be charged additional delivery fees because an order is split into separate parcels.
Once an item has been dispatched, tracking information will be sent to the email address supplied at checkout.
We aim to deliver within the estimate shown when you order and, unless another timeframe has been agreed with you, within 30 days.
DELIVERY ADDRESSES
Please check that your delivery address is complete and correct before submitting your order.
Contact us immediately at support@northascent.co.uk if you notice an error. We cannot guarantee that an address can be changed once fulfilment has started.
NORTH ASCENT is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. Additional redelivery costs may apply where permitted by law.
DELAYS, LOST PARCELS AND DAMAGE
Delivery estimates are not guaranteed dates. Delays can occur because of carrier disruption, severe weather, customs processing or other circumstances outside our reasonable control.
If tracking shows an unexpected delay, your parcel is marked as delivered but has not arrived, or it arrives damaged, contact support@northascent.co.uk with your order number and photographs where relevant.
We will investigate the issue with our fulfilment partner or delivery carrier.
CUSTOMS, DUTIES AND TAXES
For international orders, import duties, taxes or carrier handling fees may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility and may be collected by the destination country or carrier.
Applicable product taxes and NORTH ASCENT delivery charges will be shown at checkout before payment.
RETURNS AND CANCELLATIONS
Please see our Returns & Refunds policy for information about cancellations, returns, faulty goods and refunds.
Nothing in this policy affects your statutory consumer rights.