Shipping policy

SHIPPING POLICY

Last updated: 20 September 2026

UK DELIVERY ONLY

NORTH ASCENT currently delivers only to eligible addresses within the United Kingdom. Address eligibility will be confirmed at checkout.

DELIVERY CHARGES

• Orders below £50: £4.99 Standard UK Delivery

• Orders of £50 or more: Free Standard UK Delivery

The free-delivery threshold is calculated after discounts and promotional codes have been applied.

MADE-TO-ORDER PROCESSING

NORTH ASCENT products are made to order. This helps us avoid unnecessary overproduction while maintaining the quality of every piece.

Production and delivery estimates are displayed at checkout where available. These estimates include both manufacturing and shipping time.

DISPATCH AND TRACKING

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Orders containing different products may be produced or dispatched separately and could arrive in more than one parcel. You will not be charged additional delivery fees solely because an order is divided into multiple shipments.

DELIVERY TIMES

We aim to deliver your order within the estimate provided at checkout. Unless another delivery timeframe has been agreed with you, your order will be delivered within 30 days.

Delivery estimates are not guaranteed dates. Delays may occasionally occur because of carrier disruption, severe weather, production issues or other circumstances outside our reasonable control.

DELIVERY ADDRESSES

Please ensure that your delivery address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us immediately at support@northascent.co.uk. We cannot guarantee that an address can be changed once production or fulfilment has begun.

Additional delivery charges may apply if a parcel must be resent because the customer supplied an incomplete or incorrect address.

DELAYED, LOST OR DAMAGED PARCELS

If your tracking information shows an unexpected delay, your parcel is marked as delivered but has not arrived, or your order arrives damaged, please contact support@northascent.co.uk.

Include your order number and, where relevant, clear photographs of the parcel and affected products. We will investigate the matter with our fulfilment partner or delivery carrier and provide an appropriate resolution.

RETURNS AND CANCELLATIONS

Please refer to our Refund Policy for information concerning cancellations, returns, faulty products and refunds.

Nothing in this Shipping Policy affects your statutory consumer rights.

CONTACT

For delivery questions, contact:

support@northascent.co.uk